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Family Support Services

The Crystal Lee Foundation supports individuals from
Birth to 24 years of age impacted by a cancer diagnosis and their families.

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What we know ...

We understand that receiving a cancer diagnosis is overwhelming and devastating.  Cancer upends peoples’ lives in ways they could never have imagined.  It places an enormous emotional strain on families and often plunges them into distress as they struggle to meet the intense and competing demands of caring for a loved one while maintaining a home, family and job.

Where we come in...

We can’t change the diagnosis, but hopefully we can make it a little easier to cope. Our support is confidential and compassionate but also practical in nature and can take many forms.  We work with our families to understand their changing needs and provide the right assistance at the right time.

How we help...

Here are just a few examples of how we have helped. Provision of fuel vouchers to ease the cost of travelling to Melbourne for treatment Provision of grocery vouchers Organising for someone to mow the lawn while you are away seeking treatment Helping to finance a weekend break for a family to regroup Funding accommodation and a nice dinner away from the hospital to give parents a break Catching up for a cuppa and a chat to a caring but independent person Spending time with the children to give the parents a timeout Paying for a Spotify account so a young person has music to listen to in hospital Checking in from time to time to see how things are going Helping to create memories of your young person, through photos, jewellery or even planting a tree Linking you with other local and state wide organisations who may be able to provide information and assistance

About our Volunteers 

Our Family Support Volunteers are caring individuals with skills and knowledge drawn from work and life experience.  The Crystal Lee Foundation supports our volunteers with ongoing education and development.  We require our volunteers to maintain a current Working With Children Check and to undergo a National Criminal Records Check. Our volunteers are aware that oncology patients undergoing treatment may have a suppressed immune system and will take all necessary steps to reduce the chance of infection in line with Department of Health guidelines. Please be aware our volunteers do not offer medical advice.

What we ask of the

Families we Support ...

Please show the respect and kindness to our volunteers that you would wish for yourself and your family. If you have any questions or concerns, please raise them with your Family Support Volunteer. If this is not appropriate or does not resolve the issue, please contact the Executive Officer of the Crystal Lee Foundation at or on 0490 972 076 for a confidential discussion.

Am I Eligible ? 

If you, or a family member are aged from birth to 24 years and have received a cancer diagnosis and you live in South West Victoria, you are eligible for our Family Support services.

What would help you

right now? 


We are ready to listen and offer support and ideas.


The Crystal Lee Foundation does not charge any fees for our services.

How do I access

Crystal Lee Foundation Family Support Services?

There are 3 ways:


1. Contact Us on the website 

2. Email

3. Phone 0490 973 076


We will respond to your inquiry

within 48 hours.

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